Desktop - Support

What is this service?	This service is the provision of direct support, information and training services provided by eSolutions. This service includes: a multi-channel service desk the publication of support material a web support channel training resources and facilities the on-line service includes publications, support material and training resources.
Who can use it?	Authorised students at all Monash University locations.
How do I get it activated?	This service does not require activation.
How do I use it once it is activated?	Multi-channel service desk: Visit the Service Desk page for a list of service desk locations. Support material: Visit the IT information for students page. Web support channel: use Service Desk online to log a support request. Training resources: The student should log into their my.monash enterprise portal, select the 'Study and enrolment' tab, select 'IT Resources' and then select 'IT Training'.
How much does it cost?	This is a centrally funded service.
Where can I find more comprehensive information on this service?	IT Support For Students - Service Statement (Monash Only)

Desktop - Environment

What is this service?	This service is the provision of: development of standard operating environments (SOE) for university student laboratory computer workstations a standard set of IT services to the student laboratory computer workstations UNIX and database technical support for teaching applications a server (yoyo) to encourage self-education in the areas of computer programming, web development and system administration.
Who can use it?	Students and other authorised users at Monash University. UNIX database and technical support for teaching's end users are also lecturers who teach system architectures, operating systems, programming, database development and related topics to the University students.
How do I get it activated?	Any student with an active Monash Authcate account and enrolment automatically has access to the Microsoft Windows SOE. New students can request an account from the computer accounts and passwords page. Access to UNIX/Linux SOE is unit dependent, students should check with their lecturer for more information.
How do I use it once it is activated?	To locate a student computing laboratory visit the computer labs page. For more information on using student computing laboratories contact the Service Desk.
How much does it cost?	This is a centrally funded service.
Where can I find more comprehensive information on this service?	Student Desktop Environment - Service Statement (Monash Only)