ITS Mission Statement and Goals

Mission Statement

The Mission of the Division of Information Technology Services is to provide quality information technology services for all activities within its purview, and to provide innovative assistance and leadership in IT matters to all parts of the University in the achievement of their goals and objectives.

The Division of IT Services will address its Mission via:

• wide consultation with its clients;
• the development and realisation of information technology policies, procedures and standards;
• the promotion of appropriate access to, and use of, information technology facilities for all members of the University community, in accordance with the University's policies including those concerned with the confidentiality of data;
• a customer-oriented concentration on client service;
• the adoption of quality practices in all of its operational activities; and
• the development of service level policies which include specifics of service availability, integrity, security and performance.

Goals and Objectives

The focus of the Information Technology Services Division will be to:

• provide, support and manage the University Information Technology infrastructure according with agreed principles;
• provide, support and manage information technology infrastructure services; and
• develop detailed proposals for policy, procedures and guidelines relating to information technology.